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It’s easy to build a wishlist of requirements, but that list won't help unless you dig deeper and ask:

• What are your learners' core needs?

• What will entice your learners to engage?

• What do they actually need to get their jobs done effectively?

No matter how big or small your organization, an LMS admin's job can sometimes be a difficult one — it's important to ask:

• What are your training administrators' core needs?

• How much time is invested maintaining your LMS users, reports, schedules?

• What administrative tasks do you wish you could automate?

• What training do your administrators need and want to be productive with a new LMS?

Every LMS talks about support, but what type of support do you want and need?

• Is it important to you that your support team knows your name and you know theirs?

• Is it important that they understand your operation and training objectives so you don’t have to repeat yourself?

• Or does transactional support from a large anonymous support pool satisfy your needs?

The majority of LMS buyers need more than just the base application. They need a whole suite of services, such as course creation, software integration, data conversion, data sync, implementation, and LMS administration.

• What services will make your LMS the most successful?

• What can you do in-house versus what assistance might be available from your LMS vendor to increase efficiencies?

Every organization has unique privacy and security requirements — what are yours?

• What is your privacy and security risk?

• How do you meet your IT administrators' requirements?

• Where do you need your data to be stored?

• How important are GDPR, HIPAA, and other security compliance factors to you?

Are you looking for a platform that is static where you have little influence? Or are you looking for: 

• An LMS partner that adapts and innovates based on client feedback?

• An LMS that is open to your needs, as well as general user feedback?